Client Support Channels
A 1–Hour Ticket Response Time Guarantee
All your assistance requests will be dealt with in maximum one hour after the ticket or e–mail has been received. If your case calls for further assistance from an administrator, we’ll forward the ticket or the email to the person in charge, without delay and will leave a comment to inform you that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of our Managed Servers package, all of the services included there will be carried out whenever you wish.
A Topflight Customer Support Service
- We’ll be at your disposal 24/7/365 to reply to any questions that you may have related to our Website Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also need help with server management tasks, take a glance at our Managed Servers package, which includes data backup disk space, OS updates every week, server monitoring and restarting procedures, plus installation and troubleshooting procedures.
A User–Friendly Help Section
Our Website Control Panel is preinstalled for each dedicated web hosting plan. Among its features is a very convenient integrated knowledge base that will walk you step by step on everything that you can do. Most help articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.