Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help Center included in c2c2rock’s Website Control Panel offers a collection of help articles and commonly asked questions. Aimed at fixing any common problem that you could possibly face, they are written by our support team of skilled technicians.

  • Top quality support service
  • Instructional Videos

  • For all of you who prefer to discover how to address a frequently encountered problem by watching a tutorial video, we have added a selection of video tutorials to our Website Control Panel. All the educational video clips are very short and easy to comprehend. They offer visual demonstrations of different site management operations.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock customer service and come with a 1–hour ticket response time guarantee. Our skilled techs will be at your disposal 24x7x365 and will settle any issue that you might possibly chance upon within less than 60 minutes after the ticket submission. Normally, a reply will be given to you in less than 20 minutes.