1 hour ticket response
Fast assistance is our paramount priority and that is the reason why we have a team of competent customer service technicians who are eager to offer a prompt answer to any question that you may have. Simply send your client support ticket from your Website Control Panel and we’ll reply back to you within 1 hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute customer support ticket response time.
A Topflight Customer Care Service
Our technical support engineers have substantial experience in the Linux cloud hosting market and are capable enough to provide a prompt answer to your problem. If, however, the situation at hand is not within the competence of a support technician, the support ticket will be sent to a developer or admin for additional investigation.
A User–Friendly Help Center
Integrated into the Website Control Panel is an easy–to–browse Help section, which includes different sources of information. You can search through a frequently updated knowledgebase featuring web hosting account administration articles and web site management articles, check the how–to video tutorials or take a glimpse at the F.A.Q. section.