The client support that you can receive from your cloud hosting provider is very important, regardless if you have pre-sales questions and you are not a client yet, or you've got a technical issue with an active account. Timely and clear info about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine website hosting supplier and not from some reseller. When you obtain a hosting account through a company that doesn't own its servers and it cannot access them directly, it is almost certain that you will wait for a day or two so as to have a reply to any question, therefore your sites may stay offline for ages. In comparison, a provider that provides numerous means of communication and has a support crew available all the time will assist you to right away and help you reduce or totally avoid any downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance without delay, so our cloud hosting
services come with 24/7 support plus several options for communication. In case you do not have an account yet, you can phone us or take advantage of our live chat and speak with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up purchasing a service which you can't use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further analysis. In contrast to the majority of providers on the market, we answer to all the tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you're able to benefit from our 24/7 support services even on official holidays. All of your web sites will be available all of the time and so will we. With numerous communication options, you'll be able to pick the most convenient approach to contact us and learn more about our solutions in case you don't have an account yet, or ask for assistance in case you are already our customer. You will be able to call us, have a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have a one-hour response time guarantee, although it rarely takes over 20 mins to receive assistance irrespective of the complexity of the problem. Using our customer and technical support services, we'll be there for you whenever you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
When you use our Linux VPS web hosting plans
, you will not need to wait for more than one hour in order to get help for any kind of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all of the tickets that you open via your billing Control Panel or e-mail messages which you send to our tech support team. In addition, we have local telephone numbers in a couple of countries around the world as well as a live chat service where we are able to help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the numerous means of communication, so whatever your question or issue is, there will always be somebody to assist you right away. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you are able to benefit from the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we provide feature 24/7 support via different methods of communication and with a 1-hour max answer time warranty. In case you want to find out more about the plans or you have some general or billing questions, you will be able to phone one of the local numbers we have worldwide or you can use our live chat support and consult with a live representative. For solely tech difficulties which require assistance from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to track a given matter. The answer time for them rarely is more than 30 minutes, therefore you can forget all about waiting for a full day in order to get assistance. Our support service is available for all server-related matters, including the pre-installed software. When you need support for third-party applications, you may consider ordering the Managed Services upgrade that we supply with all the packages.