There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a support ticket system. This is the least complicated means of communication for several reasons. If no customer service technician is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Additionally, you can copy and paste large pieces of information without worrying about typographical errors, and in case a particular issue requires more time to be solved or a number of replies have to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to supply information or to adhere to guidelines, you’ll need to use at least two different admin interfaces and this number may increase in case you would like to manage a number of domain names. Plus, lots of hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.