There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a support ticket system. This is the least complicated means of communication for several reasons. If no customer service technician is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Additionally, you can copy and paste large pieces of information without worrying about typographical errors, and in case a particular issue requires more time to be solved or a number of replies have to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to supply information or to adhere to guidelines, you’ll need to use at least two different admin interfaces and this number may increase in case you would like to manage a number of domain names. Plus, lots of hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come bundled with an integrated support ticket system, which is included in our custom-built Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything connected with the hosting service itself in the exact same location – invoices, web files, e-mails, tickets, etc., avoiding the necessity to sign in and out of different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a couple of mouse clicks without needing to leave your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educational articles, which will provide you with additional info and which may help you fix any particular issue before you actually send a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting plans, which goes to say that you won’t require one more platform to touch base with our tech support staff – you can do this on the spot as soon as you chance upon a problem. Posting a new ticket takes a couple of clicks and tracking down an older one is just as simple. Using our intelligent search box, you can swiftly track down any ticket that you have opened in the past. You can open a ticket at any time since our help desk staff representatives are available 24/7 and reply in less than sixty minutes, even though it seldom takes this much to get support. With the Hepsia Control Panel, you will have everything in one single location and you can forget about signing in and out of two or more platforms to troubleshoot a simple issue.