A live chat is a real-time method of communication between a hosting provider's support team and its customers. It's a very efficient method to get some info about the web hosting services or have some issue resolved because you are speaking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the reduced possibility of errors at the time you exchange info like usernames or domain names, the faster response time since the communication is live as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the representative investigates the issue involved. In addition, you'll be able to join a live chat room from any computer which is connected to the Internet, avoiding the phone costs that you'll have to pay in case you're calling to another country.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, our company provides live chat support too. You are able to get in touch with us every day, including holidays and weekends, and we can give you more details about the Linux cloud hosting that we offer in case you are not a customer yet, or about general and billing questions when you already have a user profile. Though for strictly tech matters you will need to open a trouble ticket to our technical support team, since such matters will need more time to be dealt with, you may still get in touch with us on our live chat for some tech info. For instance, we can assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you a long time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with our Linux semi-dedicated hosting plans, you'll be able to get the replies for any questions you may have or get numerous troubles dealt with in no time. The service is available every single day, therefore you're able to speak to a representative even on weekends and holidays. In case you are unsure which package is better for your sites or if our outstanding cloud hosting platform covers some system requirements, you can join the live chat prior to purchasing anything. In case you're an existing customer, you'll be able to receive more information about billing issues, account settings as well as a variety of common technical problems you may encounter, for example in case you are unable to set up an e-mail account in a client on your PC. The live chat can save you a lot of time regardless where you are or when you contact us.