If you’ve ever got any enquiries related to your hosting plan or if you face a problem with your websites, you will need to contact the respective web hosting provider’s help desk support team. It may not make any difference how swiftly they’ll respond if you have a generic inquiry, but a problem such as a blundered app update, for example, may result in your website becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperative. In case you offer goods or services online, any downtime will negatively affect your site and you can lose existing or prospective clients. A lot of hosting providers, chiefly resellers, respond to tickets and e-mails within 24 hours, but in the online space that is far too long, since customers will scarcely ever come back to a website that is not working correctly over extended spans of time.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any trouble ticket that you post or any e-mail that you send is just 60 minutes, even in case you contact us during weekends and legal holidays. Regardless of the essence of your query or issue, we’ll help you out immediately and will supply you with the required info to sort out any problem with your websites. The real response time commonly does not surpass 15 to 20 minutes, which is the reason why you can forget about waiting for hours on end to get a problem solved or what is even worse than that – waiting all day only to receive a reply that more info is required while nothing’s sorted out. We’ll assist you in a timely fashion since we realize just how invaluable time can be in the dynamic online realm. The sixty-minute response guarantee is valid for any technical or billing inquiry that you may have concerning our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a customer support ticket via your web hosting Control Panel or send an email connected with your semi-dedicated server, you’ll obtain a response within no more than sixty minutes. You can get in touch with us whenever you like in regard to general, billing or technical matters and considering the fact that we’re working 24/7, you’ll always receive assistance in a timely manner. Based on the particular issue or question, we’ll give you more details, sort out the obstacle if it’s been caused by something that is within our reach or tell you what to do on your end in case you have to fine-tune a certain setting for an Internet application that we cannot access. You can forget about waiting around for an entire day for each response. The fact is, in most cases we answer tickets and emails within no more than twenty to twenty five minutes.