You will find a lot of cloud hosting companies on the market, yet the majority of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to contact the company over the telephone. The type of support that you'll have through this channel of communication varies based on the service provider - some offer dedicated phone support, many others offer basic and customer support only because some matters are more time-consuming and it would be faster and easier to be resolved with a ticket, especially when the situation needs to be escalated. Still, it is good to find that you can reach your web hosting provider since there're lots of small-scale matters that can be resolved without difficulty and in a timely manner with a phone call, not mentioning that you are able to get additional info about the services even before you become a customer.
Phone Support in Cloud Hosting
Because we have live phone support 14 hrs daily, you can get in touch with us and consult with our customer support representatives to get more information about all Linux cloud hosting that we offer and make sure that our servers match the system requirements for your websites before buying anything. For your convenience, we have telephone numbers on 3 continents so that you're able to call the one nearer to you - in the United States of America, the UK or Australia. If you are already an existing customer, you'll be able to call about general and billing matters, and even about some tech matters. If the issue is strictly technical or it requires more time to analyze, you'll have to go through our ticketing system, that will allow both you and our technical support team to track the information provided by both sides.
Phone Support in Semi-dedicated Servers
Every time you want more details regarding the Linux semi-dedicated hosting plans that we provide, you have the option to call one of the three support lines we have around the world - in the U.S.A., Great Britain and Australia. In this way, you have the option to check ahead of time if our solutions will be suitable for your web sites. In case you're already our client and you own a semi-dedicated account, you're able to get in touch with us on the phone for fourteen hours a day about any type of billing or basic queries. For entirely technical matters you'll be able to take advantage of our ticketing system so as to get in touch with our technical support because someissues simply need longer time to be solved, still we will assist you on the phone with a lot of minor technical problems as well, saving you efforts and time.